***We will be taking a much needed break over the holidays - we will be closed from Wednesday 25th December to Sunday 5th January 2025.
We will re-open on Monday 6th January, 2025.
Whilst we are closed, we will not be available to fulfil any orders (deliveries or pick ups), answer calls or respond to emails.
Orders can still be placed online and we will start sending these when we return on Monday 6th January 2025 with Express Post.
We use Express Post for Australia wide delivery to ensure you receive your order quickly. Our Dog Birthday Cakes are freshly made when you order.
When you personalise your dog cake, you will be able to put a date for when you’d like to receive it. You’re welcome to order as early as you like and put the delivery date in the future. We kindly ask for a week’s notice, but understand this isn’t always possible.
We can make your cake as quickly as next business day, but please note that you need to allow at least 2 business days from when we send your items to be delivered to avoid disappointment as unfortunately Australia Post no longer guarantees next day delivery. Deliveries are made during the week (no weekend deliveries) and in the event no-one is home, your parcel will be left in a safe place if safe to do so.
When your order is sent, you will receive a shipment notification which will contain tracking details and an estimated date for delivery.
In the event your order is arriving earlier than requested, please pop it in the fridge to prolong freshness. We have to take into account most current delivery timeframe – so are working with worst case scenario as we would hate for your order to arrive late.
Delays due to natural disasters, network congestion and the like are completely outside of our control so please be patient in the event there is a short delay – we are doing everything from our end to get your order to you as requested.
If your cake is arriving 6 or 7 days after being despatched, please contact us.
We will be closed from Sunday 24th December to Monday 1st January 2024 - reopening on Tuesday 2nd January, 2024. Whilst we are closed, we will not be available to fulfil any orders (deliveries or pick ups), answer calls or respond to emails. Orders can still be placed online and we will start sending these when we return on 2nd January 2024 with Express Post.