Hello and thank you so much for visiting our store. Please read most frequent questions we get asked and don't hesitate to get in touch if you have any more. 

Current Delivery Timeframes

Our products are lovingly made to order and delivered to you, straight from the oven.
Please allow at least 1 business day for us to make the items before shipping.  The more notice the better for us - but we understand that sometimes forgetting happens. Delivery is available Australia wide - on all items on the website. We only use Express Post to ensure you receive your order quickly. Unfortunately, Australia Post still cannot guarantee next business day delivery so please allow at least 2 business days for delivery to avoid disappointment. 
Delays due to unforeseen circumstances can at times cause delays which are outside of our control so please be patient as we are doing absolutely everything we can to get your orders to you as requested.    

Pick Up - Melbourne Only 

All orders are available for pick up from us at 15 Glenvale Crescent, Mulgrave. You're welcome to pick up 10am to 6pm Monday to Friday and Saturday from 10am to 2pm. Please select pick up option at the checkout. 

Please note we are closed on Sundays and all Victorian public holidays. 

You are also absolutely welcome to pop into our store at the above location - we have all treats in stock and can do Dog Cupcakes on the spot.


    I accidentally selected pick up, can you post? 

    If you have accidentally selected pick-up and already checked out, you can add postage to your order. In order notes, please note your original order number. 


    How long should I allow to get my items? 

    Please allow at least 1 business day for us to make your order before we prepare for Delivery or Pick Up. We Express ship Australia wide to ensure you receive your order quickly. Minimum travel time is 1 business day (but we say to allow 2) for metro areas. Rural areas can take between 2-4 business days.

    There may be some delivery delays within the Australia Post network which are completely outside of our control. Please be patient as we are doing absolutely everything we can to get your orders to you as requested.

    All cakes and cupcakes are made to order. Our cakes and cupcakes are made so that they arrive according to your preferred Delivery Date. You will be able to insert this date with your order. 

    Please note that due to current delivery timeframes, your order may arrive up to 2 days before your Delivery Date. This is simply to ensure it arrives to you in time for the Delivery Date to avoid disappointment. Please keep in fridge to prolong freshness.


    How far in advance should I order cakes & cupcakes?

    Please order in advance as you like (the longer the better for us!), with a minimum of 1-2 business days before we send your items. Time is also required for travel via Express Post network - delivery timeframes vary according to your location, peak delivery periods, etc. Please allow 2 days for metro areas and 3-4 days for rural areas. 


    I've left my order too late - can you make superhooman quick? 

    We understand this happens from time to time. Dog biscuits we generally have in stock for urgent orders. For cakes and cupcakes, we will do our very best, however please note you will be limited by choice based on what we've made extra for that day.  You are very welcome to give us a call or chat with us to see what is possible. 

    Get in touch first before placing your order to make sure we can meet your timeframe. Please also note that delivery will take at least 1 business day from when we send. 


    Do you deliver on weekends? 

    Your order cannot arrive on the weekends so please insert a Delivery Date that is from Monday to Friday. We only post Monday to Friday to ensure your order gets to you quickly.